top of page

Refund & Cancellation Policy

Cancellation Policy

You can cancel your order up until it has been dispatched and a full refund will be issued*.

*A deposit of 20% will be held for bespoke made items if cancelled.

Returns Policy

We want you to shop in total confidence and your shopping experience to be as easy as our returns policy. If you purchase anything from us and it’s not exactly what you wanted, please return it unused and in its original packaging and condition within 28 days and we’ll refund your purchase in full (minus postage). 

If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.

If:
1) the product delivered is not what you ordered (including any substitute products), or does not correspond with its description; or
2) the product delivered is not of a satisfactory quality,

Godwin Vintage will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.

Damaged/Faulty Goods

If you are unfortunate to receive a damaged item, please contact us within 7 days. We will be happy to help you arrange a replacement or refund where applicable. We do advise you to check goods upon arrival and note on the couriers paperwork of damages.
 

If you refuse delivery, please notify us immediately. Goods refused on delivery that are found to be undamaged on return to us may incur the postage charge.

Refunds

If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 30 working days from delivery. You will receive email notification of your refund.

If Godwin Vintage issues a refund and you fail to return any products to us where required to do so and/or fail to make them available for collection after receiving notice requiring you to do so, Godwin Vintage shall be entitled to compensation from you equal to the sum of the purchase price for the relevant products and the original delivery charges. You authorise Godwin Vintage to deduct any such sums from the payment method used by you to make the purchase.

Refunds will be issued to the original form of payment as soon as possible, but in any event within 30 days.

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

Contact Us

If you would like to contact us please use our contact us form or chat via the website or email us at info@godwinvintage.co.uk. We try to reply emails within 1 working day during normal office hours. If your email is outside of normal office hours we’ll endeavour to respond as soon as possible the very next day. It is essential, if you are contacting about an existing order, that you include full details and your order number.

bottom of page